If you’re not quite sure which size is right for your baby, refer to our guides on the home page. Size is always the first part of the decision when selecting a Sepal teat and is based on the age of your baby. The second part of the decision is to select a flow rate to meet your baby's specific feeding needs.

We completely get it, we change our minds too! However, once an order is placed, we can't guarantee that we will be able to cancel your order with our warehouse team before being processed. Contact us and we will do our best to assist.

Sometimes you may complete an order only to realise you forgot something. Depending on how far your original order has progressed, we may be able to do this for you.  

We have a third-party logistics team who package & distribute all orders so once your order has been packed & lodged we are unable to add additional items. In this instance, we will ask you to place a new order.

Please contact us as soon as you realise your omission and we will do our best to assist you with adjusting your order. We usually ship orders within 24 business hours.

Sepal does not provide product exchanges. However if you have made a selection error we will happily process a refund (for the value of the product) for goods returned in an unopened, resalable condition. You are eligible for a refund if the request is submitted within 14 days of postal delivery date. To request a refund, please follow link here.  

We advise returning using the mailing box you received your order in as this will keep all packaging safe. Please also include a copy of your original invoice so that we can identify your items correctly. All returns must be addressed to our warehouse address.

Unfortunately, Sepal’s manufacturing facility and office does not offer face to face purchase and/or returns. All orders purchased through our online store are shipped directly to your door via Australia Post. All returns must be addressed to our warehouse address.

If you have purchased Sepal products from one of our stockists and require an exchange or refund, please proceed to the stockist you purchased from. Each stockist will have their own return & refund policies, so please check accordingly.

Please contact us immediately! We pride ourselves on our quality control however on the rare occasion, mistakes happen. If you spot anything defective or have received an incorrectly packed order, please contact us immediately and our customer service team will be more than happy to correct the issue. 

We understand that circumstances change, and we support whatever method of feeding best suits your baby. We are more than happy to refund you for the value of the products you have purchased. We have a 14-day grace period for refunds to be requested. We will happily refund you the value of any product that returns to us in an unopened, resalable condition.

We advise returning using the mailing box you received your order in as this will keep all packaging safe. Please also include a copy of your original invoice so that we can identify your items correctly. All returns must be addressed to our warehouse address.

Our dedicated warehouse team in Melbourne pick, pack and deliver orders to Australia Post daily (weekdays). If you require products quickly opt for the option of express post.

We work with Australia Post to safely and promptly deliver goods to you.

The bright colours on the Sepal teats are designed to quickly identify the flow rate - white for Ultra Slow, blue for Extra Slow, green for Slow, yellow for Medium, & orange for Fast. 

The letter that you can see, moulded into the coloured collar with a circle surround, identifies the teat size. Teat size is determined by the age of your baby and is easily identified by the – XS for Extra Small (0-1mth), S for Small (0-5mth), M for Medium (4-9mth) & L for Large (8-12+mth).  

The best choice for healthy babies with no feeding issues are our General Use teats. Full term babies (0-5mths) can start with the Small Teat Slow Flow (green collar), babies 4-9mths can transition to the Medium Teat Medium Flow (yellow collar) & older babies 8-12+mths can make the final transition to the Large Teat Fast Flow (orange collar).  For low birth weight or premature babies (0-1mth) the Extra Small Teat Extra Slow Flow is recommended (blue collar).

If your baby has specific needs, refer to our Which Teat? folders on the home page to guide you.

The viscosity of thickened feeds mean they typically flow slower than usual. To ensure your baby still feeds comfortably, without fatiguing or becoming frustrated, select a teat with a larger hole size/ faster flow rate.  Make sure that you select the correct teat size according to your baby's age and then select one flow rate faster than the General Use teat for that size. 

Increased flow rate teats are available for 0-1mth (green-XS and yellow-XS), 0-5mth (yellow-S), & 4-9mth (orange-M).

Refer to our Which Teat? folders on the home page to guide you.

Some babies benefit from a slower flow rate, allowing them time to manage their breathing, control the liquid in their mouth and to safely swallow.  In addition, some breastfeeding mothers report that choosing a slower flow rate for bottle feeds supports combination feeding. 

To allow your baby to feed calmly and comfortably, select a teat with a smaller hole size/ reduced flow rate.  Make sure that you select the correct teat size according to your baby's age and then select one flow rate slower than the General Use teat for that size. 

Reduced flow rate teats are available for 0-1mth (white-XS), 0-5mth (blue-S), 4-9mth (green-M) & 8-12+mth (yellow-L).

Refer to our Which Teat? folders on the home page to guide you.

The answer is they are both! Hospitals use teats and bottles as single-use items to manage infection control issues. That is why we choose to manufacture our products out of a recyclable material rather than silicone.

Hospitals are supplied individually packaged teats and bottles that are clean and ready-to-use.

When parents take their baby home they usually choose to sterilise and re-use Sepal bottles and teats. Sepal teats will typically last 6-8 weeks with normal use, when using 6-8 teats per baby.

Babies will typically outgrow the teats before they wear out, given normal use, but teats should be inspected regularly and discarded at the first signs of damage.

Sepal products are free from BPA, Latex & Silicone.   The products are manufactured in Melbourne, Australia from new, high quality, virgin material. Bottles caps and covers are made from Polypropylene and teats are made from a combination of soft Thermoplastic Elastomer with hard Polypropylene collar.

For home use, cold water sterilisation is the preferred method (using a product like Milton solution). UV and Steam sterilisation are also acceptable so feel free to use whichever suits you best. Teat Covers and Vials can also be sterilised this way. Hospitals use Sepal products as single-use only and are encouraged to discard into a recycling bin after use.

Milton solution instructions advise that products will be clean after 15min, and that the solution should be refreshed every 24hrs. We recommend removing the products from the Milton solution after the 15min period and storing them in a clean, dry container until needed for feeding.

If you choose to use steam sterilisation, we advise using a unit that allows items to be free standing. If teats are steamed inside a microwave steaming bag touching other products, they may retain a bent shape when they cool. If this happens just re-steam them free standing and they will return to their original shape.

All Sepal bottles, teats, caps and covers are fully compatible with the standard #5 PP recycling stream.

In hospitals, we encourage wards to place the used products into the general recycle bins.

At home, you can place the used products into your domestic roadside recycle bin.

We advise that immediately after each use, the bottles and teats should be washed. Sepal recommend washing in clean, warm water with a mild detergent. It is not recommended to clean Sepal teats in the dishwasher.

YES – while Sepal teats will screw on to most commonly available 'narrow' neck bottles, we STRONGLY recommend using Sepal teats with Sepal bottles to ensure a consistent and accurate feeding outcome.

Sepal bottles have been specifically designed to work with Sepal teats to create the seal required for the patented controlled venting, eliminating issues with fluctuating flow rates, free flowing or leaking collars.  Hospitals have reported inconsistent flow rate issues when using bottles other than Sepal.

When a warm feed is placed into a bottle and teat screwed on, the cooler room temperature air under the teat is warmed by the feed.  If the bottle is turned over before the air reaches a similar temperature to the liquid, the cooler air is now trapped at the highest point in the base of the bottle, pushing down on the liquid forcing it out of the teat feeding orifice.

Your teat is not malfunctioning. The liquid escaping is an attempt to re-balance the pressure inside the bottle. Hospitals have found that the best solution is to introduce the bottle at a shallow angle and allow the feed to gently drip into the baby’s mouth, prompting the baby to begin sucking.

Once your baby forms a seal around the teat and begins sucking, the teat vents regulate the pressure and you will be able to see bubbles flowing from the teat vents. The flow rate is then totally controlled by your baby's feeding behaviour, regardless of the feed or air temperature. Liquid will only flow through the teat when they suck.

Delivering smaller feeds in a smaller bottle where possible, such as the Sepal 50ml EBM Vial, will also significantly reduce this effect.

Adding thickener to feeds can initially cause clumps which can block the feeding temporarily.  Testing has shown that allowing a short period of time for the thickener to be fully absorbed by the feed prevents these clumps from interrupting the flow.  Sepal recommend using a Sepal bottle cap when mixing, to avoid spillage or accidently blocking the teat.

Do not allow the thickened feed to stand for prolonged periods of time, as the thickness will increase on standing.  Always refer to the instructions provided by the thickener manufacturer and seek help from their customer service if unsure.

Testing has shown that prolonged exposure to Milton solution will cause teats of all types, regardless of brand or type, to turn cloudy due to the salt in the fluid reacting with the nitrates in the water. We would recommend hand washing the teats in warm water with a mild detergent and allowing them to dry completely over a 48hr period or until the teats return to their normal colour.

Milton solution instructions advise that products will be clean after 15min, and that the solution should be refreshed every 24hrs. Sepal strongly recommend removing the teats from the Milton solution after the 15min period and storing them in a clean, dry container until needed for feeding.

If the change in colour is very subtle and has taken place over some time, it may be that the teats and bottles are being stained by Vitamin-A or fatty acids from either the breastmilk or formula. This cumulative effect is normal for teats and bottles regardless of brand.

Exposure to oily foods such as tomato-based sauces will also cause teats and bottles to become stained, but this usually occurs immediately rather than gradually. Sepal recommend hand washing teats and bottles in clean, warm water with a mild detergent.

There is no need for concern, this is what we call the gate or injection point in the injection moulding manufacturing process.  It is not a fault.

Always inspect before use and pull the feeding teat in all directions to ensure it is intact. Should there be any signs of damage or weakness, stop using the teat immediately. It is recommended that a feeding teat is replaced every 2-3 months, maximum.

Please contact us if you have concerns

Sepal are accredited and comply with ISO 9001:2015 and HACCP quality management systems

Quality Policy